At Giftbox, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your order, we are here to help.
Eligibility for Returns:
- Timeframe: Returns must be initiated within 30 days from the date of purchase.
- Condition: Items must be unused, unopened, and in the same condition that you received them. They must also be in the original packaging.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
Non-Returnable Items:
- Custom Orders: Any custom or personalized gift boxes cannot be returned unless they arrive damaged or defective.
- Perishable Goods: Food items, flowers, or any perishable goods are not eligible for return.
- Sale Items: Only regular-priced items may be refunded; sale items are final sale.
Return Process:
- Contact Us: Start by contacting our customer service at [Your Customer Service Email/Phone Number] to initiate the return process.
- Return Shipping: Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.
- Inspection: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Exchanges:
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [Your Customer Service Email/Phone Number].
Gifts:
- If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Need Help?
If you have any questions about our return policy, please contact us at [Your Customer Service Email/Phone Number].
